Front Desk Representative (CFDR) Online Course and Exam

Front Desk Representative (CFDR) 

 The Skills, Tasks, and Results Training® (START) for Front Desk Representatives supports the Certified Front Desk Representative (CFDR) certification.

The online program offers general hospitality knowledge and soft skills training needed in the hospitality industry. Also provided are concise instructions for training new or prospective employees on how to perform 16 key tasks correctly. 

These include:

• Identifying equipment and systems used by front desk staff
• Understanding the importance of key control
• Identifying the steps and tasks involved in pre-arrival, check-in and departure
• Demonstrating effective sales and upselling techniques used by the front desk

• Six-month online access to START program from date of course launch
• Access to online certification exam

 Successful candidates who complete the START program and pass the 30-multiple-choice-question exam with a score of 70% or higher will achieve certification. 

 Proctor Required  No

# Questions  30

Time Allowed  1 hour

Passing Score  70%

Retake Limit  None; 1 exam retake included in initial purchase